Q&A

We know you probably want to know more

What forms of payment are accepted?

We accept all major debit and credit cards.

Do I get proof of purchase?

Once your payment is completed, you will receive a confirmation email with your bus ticket.

When will my proof of purchase be sent to my email?

Your ticket will be sent shortly after proof of purchase, if you don’t receive it within an hour please call our number to 954-558-6140.

Is customer service available?

Yes, you can call our customer service line at 305-791-7140 or email us at universityexpressbus@gmail.com. We will strive to answer your concerns within 30 minutes of your request. Our phone number is available until 7pm.

How many bags are included per passenger?

Every passenger is allowed one luggage that must not exceed more than 50 inches or weight more than 30 pounds. Passengers are allowed one carry-on that may be placed on the overhead compartment or under the seat. Any additional bag will incur a $3 extra charge.

Are tickets transferable to another customer?

Unfortunately, tickets are not transferable.

How long before departure should passengers check in?

Passengers should strive to check in 30 minutes before departure

What should I show at check-in?

Please show your student or state ID at check-in along with your ticket confirmation

Can I buy my ticket at check-in?

If there are available seats, you will be able to buy your ticket at check-in.

Can I change my ticket?

You will only be able to change your ticket if our bus is traveling the day after and there is available space on the bus. This must be done 24 hours before prior to the trip day.

Are food or drinks allowed on the bus?

Closed containers are allowed on the bus. Packaged food such as chips, candy, and cookies are allowed. Warm foods are not allowed on the bus. Please clean up after yourself.

Is smoking/drinking allowed on the bus?

Smoking or drinking alcoholic beverages is not allowed on the bus.

Are underage individuals allowed to travel on the bus?

Anyone under the age of 14 must be accompanied by an adult. Individuals between 14 and 17 must have their parents or legal guardians’ permissions to travel alone.

Do infants pay for their ticket?

Infants under the age of 2 may ONLY travel on someone’s lap at no charge.

Are pets allowed on the bus?

Pets are not allowed on the bus. Only service animals under the surveillance of their owners are allowed. Must show proof of service animal.

Still have questions or doubts in mind ?

Email Us at :universityexpressbus@gmail.com